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Manageengine Servicedesk Plus Admin Guide

Size: 47.30MB

License: FREEWARE

Publisher:Publisher Listed Programs

Release Date: 2011-06-29

Submit Date: 2011-06-29

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Adventnet Manageengine Servicedesk Plus

ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases.

Servicedesk Plus Training

The Free Edition allows a single Technician to manage up to 25 Workstations.

'Help Desk Software - ManageEngine ServiceDesk Plus'

Review Date: 2011-06-29

Pros: The latest version is ServiceDesk Plus 8 which has some special features like service catalog, agent scanning, auto assign ticketing and help desk API integrations.

Cons: Of course, it has some limitations which need to be taken care of. Overall the product is good.